Returns Policy

RETURNS

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ROASTED COFFEE

As coffee is a perishable good we don't usually exchange or accept returns on roasted coffee. If you feel the quality of your delivery is not up to standard, please email us at hello@specialguestscoffee.com.

EQUIPMENT AND OTHER MERCHANDISE

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you must have a reciept or proof of purchase.

Our policy lasts 14 days. If 14 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.

If you'd like to start the return process, please get in touch at hello@specialguests.com where the team will guide you through the process.

OTHER RETURNS ENQUIRIES

If you have any other return enquiries, please email us at hello@specialguestscoffee.com.